Shipping Policy
We aim to deliver all orders safely and on time. Please read our shipping policy carefully before placing an order.
Order Processing
- Orders are usually processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing time may vary during high-demand periods or special sales.
Shipping Time
Estimated delivery times:
- Standard Delivery: 5–10 business days
- Remote locations may require additional delivery time.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, or unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be available on selected products or minimum order values.
Order Tracking
Once the order is shipped, tracking details may be shared through email or message, depending on availability.
Delayed Deliveries
While we try our best to ensure timely delivery, delays may occasionally occur due to factors beyond our control. In such cases, customers are requested to cooperate and allow additional time for delivery.
Incorrect Address
Customers are responsible for providing accurate shipping information.
- Orders shipped to incorrect or incomplete addresses provided by the customer may not be eligible for refund or replacement.
- Additional shipping charges may apply for re-delivery.
Damaged Packages
If the package appears damaged at the time of delivery:
- Please take photos of the package immediately.
- Contact customer support within 48 hours of receiving the order.
International Shipping
International shipping availability depends on location and product type. Additional customs duties, taxes, or import charges, if applicable, must be paid by the customer.
Failed Delivery Attempts
Courier partners may attempt delivery multiple times. If delivery fails due to customer unavailability, the package may be returned or additional delivery charges may apply.
Contact Support
For shipping-related questions or assistance, contact:
Customer Support Email: Thetimbertheory@gmail.com